Refund policy

We want you stoked on your gear. If something isn't right, here's how returns and refunds work.

Return window. You may request a return within 30 days of your delivery date.

Condition. To be eligible, items must be unused, unworn, and in their original condition and packaging, with any tags attached. For health and safety reasons, we cannot accept returns of leashes that have been used in the water or installed on a board, or of worn apparel — unless the item is defective (see below).

How to start a return. Email us at ragdollsurf@gmail.com with your order number and the item(s) you'd like to return, and we'll send instructions. Please don't send items back before hearing from us.

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to post. Original shipping charges are non-refundable.

Return shipping. You are responsible for return shipping costs unless the item is defective or we made an error with your order. Return shipping costs are non-refundable.

Exchanges. Need a different size? Email us at ragdollsurf@gmail.com and we'll help you swap it, subject to availability.

Damaged or defective items. Your safety matters to us. If a leash arrives damaged or shows any defect, stop using it immediately and contact us at ragdollsurf@gmail.com within 7 days of delivery with your order number and photos. We will replace the item or issue a full refund, including shipping, at no cost to you.

Non-returnable items. The following are final sale and cannot be returned or refunded: gift cards, items marked "final sale," and used or installed leashes (for hygiene and safety reasons), except where an item is defective.

Questions. Reach us any time at ragdollsurf@gmail.com.