Shipping policy

Order processing. Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.

Where we ship. We currently ship within the United States. [If/when you offer international shipping, add it here.]

Shipping rates and delivery times. Shipping rates are calculated at checkout based on your order and destination. [Optional: We offer free standard shipping on U.S. orders over $[amount].] Estimated delivery is 3–7 business days after processing, depending on your location and the carrier.

Tracking. A tracking number is emailed to you when your order ships. Please allow 24–48 hours for tracking to update.

Delays. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, or other events outside our control.

Lost or stolen packages. Once we hand your order to the carrier, title and risk of loss pass to you. If a package is lost or stolen in transit, please contact us at ragdollsurf@gmail.com and we'll help you file a claim with the carrier, but we are not able to guarantee reimbursement for carrier-caused loss.

Incorrect addresses. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer; reshipment may require additional shipping charges.

Local delivery / pickup. [Optional — if you offer Santa Barbara-area local delivery or pickup, describe it here.]

Questions. Email us at ragdollsurf@gmail.com.